Frequently Asked Questions

Below are a list of the most frequently asked questions that we receive concerning our courses. If you have a question that is not answered below, please email us, we'll be happy to answer it.

FAQ Specifically About Our Online Courses

Q. How much are the online courses?

A. Each online course is $19.95 with the exception of the Pediatric First Aid, CPR/AED course which is $24.95. While that course contains both First Aid and CPR, it does not offer adult care.


Q. How long do your courses take to complete?

A. Each course will take approximately 60-90 minutes. Since the guidelines have changed since you may have taken the course last, it's important that you review the course material carefully before taking the quiz. There's no sense guessing at the answers because it will take more time to take the quiz multiple times than to just review the material thoroughly and take the quiz once.


Q. If I want CPR/AED for both adult and pediatric, which online course should I take?

A. We recommend taking 2 of our online courses. The Pediatric First Aid, CPR/AED course and one of the CPR/AED courses.

No course is timed so you have ample time to review the new guidelines before taking the quiz and you don't have to complete the course at one time. Your account will remain active and you can simply log in when you have time and complete the course or simply review the material anytime during your certification period. We update the course every time AHA publishes an update so the courses always contain the latest information available. Each of the certifications are valid for two years with the exception of the Bloodborne Pathogens which is a valid for one year.


Q. Do you follow the latest CPR/AED guidelines?

A. Yes, our courses are continuously updated to meet the latest guidelines. Any update that has been issued by the American Heart Association has been updated in our course.


Q. How are your online courses different from a classroom course?

A. The initial answer is that some classroom courses include hands-on training. Since an online course cannot offer hands-on, we offer the next best thing, we take every advantage of the technology available to us today to make the course as interactive as possible. We offer videos that demonstrate techniques along with comprehensive instructions.


Q. Can I stop in the middle and start again later?

A. Yes, if you cannot finish the class, you can go back to it any time! The course is left open for you and your account will remain active so you can go back and review EVEN AFTER COMPLETING THE COURSE AND RECEIVING YOUR CERTIFICATE AND WALLET CARD! You can go back and get updates for the full two years of your certification. We encourage it!


Q. I purchased the online class. Is there anything else I need to purchase?

A. Absolutely not, even the first class mailing of your wallet card is included. When you purchase the course, you receive the full class, printable full-color certificate, and wallet card. The certificate will available immediately and the wallet card will be filled out, signed by an instructor and mailed USPS, first class to you within 24 hours.


Q. How do I know if your classes are the correct ones for me?

A. There are very specific course descriptions for each class. Just enroll by filling out the form with your personal information, including your current mailing address. Make sure you are entering your correct mailing address!!! Once you do, you will be asked a few questions and your response will determine which course is the correct one for you. Just follow the prompts once you choose the course you require. It's very simple!


Q. Do you offer a "Healthcare Provider" CPR/AED course?

A. Yes we do. We offer 3 CPR/AED courses. The CPR/AED Renewal, NEW CPR/AED Certifications and Healthcare Provider, BLS courses. We offer a video demonstration instead of the hands-on portion with the mannequin.


FAQ Specifically About Technical Issues

Q. What are the recommended computer requirements for me to take your online courses?

A. We recommend the following settings which will make your experience taking any of our online courses much easier.

Bandwidth 240 Kb/s (30 KB/s) per user
Connection Broadband / T1 / Cable / DSL
Operating System Windows 2000 or later
Processor Speed 500+ MHz Pentium
RAM 256+ MB RAM
Web Browser Internet Explorer 7 or above
Speakers / Headphones Required
Soundcard Required
Plugins Flash 6 or above
QuickTime Plugin (4.0 or above)
Adobe Acrobat Reader (latest version)

Q. I keep getting logged off when I try to begin the course or take the quiz. What should I do?

A. All you have to do is to delete your cookies, open a new browser and login again.

If you're using Windows Explorer, to delete the cookies, follow these directions.

  1. Click on "Tools" at the top of the page
  2. Slide to Internet Options (at the bottom) and click it
  3. Under Browsing History, make sure the box "Delete browsing history on exit" is checked, then click Delete.
  4. A new box will open. Make sure the the top box "Preserve Favorites Website Data" is UNCHECKED.
  5. Check the next 4 boxes.
  6. Click Delete again Click Apply and then OK
  7. Close the browser completely
  8. Open a new browser and go to our website www.icpri.com and login again.

If you have another computer at home or at work, just login from a different computer and you won't have this problem.


Q. I can't login to my account, what do I do?

A. Send an email to info@icpri.com and include your email address. We'll reset your login and email you the results quickly!

If you don't have access to email, our number is listed below but please be patient, there may be a delay in our response. Emails take priority over phone messages. We prefer emails, obviously, because we can respond much quicker and we hate when our clients have to wait for answers! 407-777-0177


Q. Can't print or save your certificate?

A. We can help, just send an email describing what you're having problems with: info@icpri.com.

If you don't have access to email, our number is listed below but please be patient, there may be a delay in our response. Emails take priority over phone messages. We prefer emails, obviously, because we can respond much quicker and we hate when our clients have to wait for answers! 407-777-0177


FAQ Specifically About Our Support

Q. What is the best way to contact you if I have a question or need technical support?

A. Send an email to info@icpri.com. That is always faster than calling. If you leave a voicemail, there may be a delay in responding but emails are answered within minutes.

If you don't have access to email, our number is listed below but please be patient, there may be a delay in our response. Emails take priority over phone messages. We prefer emails, obviously, because we can respond much quicker and we hate when our clients have to wait for answers! 407-777-0177


FAQ Specifically About Certification

Q. Is the certificate and wallet card both included in the cost of any of your online courses?

A. Yes, a full color certificate, suitable for framing, and a signed, computer generated wallet card will be available for printing, saving or emailing after you pass the short quiz. YOU'LL HAVE THEM IMMEDIATELY! A hand-written wallet card will be shipped, signed by one of our instructors, within 24 hours, by 1st class mail from the post office.


Q. Will I be "certified" in your courses?

A. Yes, you will receive a certification card, signed by an instructor upon successful completion of the course and passing of the exam. We offer official certification cards in each of our courses, NOT JUST PAPER PRINTOUTS! That's very important because it's the wallet cards that actually are your proof of certification.


Q. How long is the certificate from your courses valid for?

A. The certificate you receive is good for 2 years from the date it is issued.


Q. I need a copy of your wallet card?

A. Send an email with your information and we'll get a replacement out quickly: info@icpri.com.

If you don't have access to email, our number is listed below but please be patient, there may be a delay in our response. Emails take priority over phone messages. We prefer emails, obviously, because we can respond much quicker and we hate when our clients have to wait for answers! 407-777-0177


Q. I didn't receive my wallet card.

A. They are mailed, by 1st class mail from the United States Post Office, the day after you complete the course. That could take anywhere from 3-5 days, you know the post office! If it's been longer than a week, chances are something is wrong. Send us an email and we'll investigate: info@icpri.com.

If you don't have access to email, our number is listed below but please be patient, there may be a delay in our response. Emails take priority over phone messages. We prefer emails, obviously, because we can respond much quicker and we hate when our clients have to wait for answers! 407-777-0177


FAQ Specifically About Testing

Q. How many times can I take the test? Is there an extra charge if I need to re-take it?

A. You can take the quiz over until you pass without having to make any additional payment. Our courses are well written and you can review the material indefinitely before taking the test. But, in the unlikely instance where you do not pass the test on the first try, we recommend that you review the material that you do not understand before retaking the test. If you need help, one of our instructors will be happy to review the material with you. Your course remains open for the full length of your certification so you can stop back and review or get the latest updates.


FAQ About Our Corporate Rate Program

Q. I'm interested in your corporate rate program. Can you give me some information?

A. The group rate for 5 or more courses is $17.00 per course/per person and $22.00 for the Pediatric First Aid Course and we can do the registration of all employees. If we're doing the registration, simply send me a list of employees ready to do the course immediately, the course they would like to take and the full address for your facility and we will handle the registration from here. You will receive an email with usernames and passwords already assigned. Payment is made by one time credit card charge once we get everyone registered. They can each take the course separately since this course is done 100% online.

We handle a LOT of corporate and school accounts because of the cost and time savings in taking the online course. The easiest way to do this is to send me a list of people that require certification and an address for your facility and I will register everyone here. You will receive a return email with each person's login information and they can take the course from any computer 24 x 7 x 365. Once they finish the course and complete the exam, they'll be able to print out the 8 1/2 x 11 full color certificate immediately and the signed wallet card will go in the mail within 24 hours. You can either pay by one- time credit card charge by phone or we can invoice your company. The other payment option is for you to enroll yourselves and enter the PROMO code CPR555 each time you make payment and you'll be charged $17.00 instead of $19.95.

The course itself will take approximately 1 hour to complete. You may get through it in less time if it's a recertification but the course material remains open for the full two years of your certification so that you can go back and get updates and review anytime you like. None of the courses are timed so you can enter and exit as you like and the certification is valid for two years from the time you pass the quiz and print (or save) your certificate.

The certification is through the International CPR Institute. When we give a live course, we can use the AHA, Red Cross or National Safety Council cards but we can't use them for our online courses because we offer a video demonstration instead of the hands-on practical with the mannequin.

Course Offerings

Online CPR/AED Certification Course Online CPR/AED Renewal Course Online CPR/AED for Healthcare Providers Course Online First Aid Course Online Bloodborne Pathogens Course Online Pediatric First Aid Course